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Booking conditions

Reservation
A binding reservation can only take place following the transfer of a deposit of € 100,- per person. For families we request a deposit of € 400,- for your stay. You can either pay by direct debit or by credit cards.

If you want to charge your credit card, please tell us your details and we are going to deduct the agreed amount. As soon as we’ve received your deposit, your booking can be finalized.

Information regarding travel cancellation insurance available here.

Cancellation

  • If the stay is cancelled more than 6 weeks before your arrival, no cancellation fees apply.
  • If the stay is cancelled between 2 -6 weeks before your arrival, we are forced to charge 50% of your reservation.
  • Cancellations made on shorter notice, 90% of your reservation costs remain in our hands.
  • For late arrival or premature departure, the room price will be calculated without meals.

Bank details
Volksbank Kärnten
Account Nr.: 300 1955 0000
Bank code: 42130
IBAN: AT25 4213 0901 0101 8662
BIC: VBOEATWWKLA

Check In & Check Out
Check In: 3 pm
Check Out: 11 am
Thank you for your understanding!

Meals
No reduction is given for meals not consumed (e.g. lunch).

Dogs
We charge Euro 12,- per day for dogs (without food). Dogs are not allowed in the peak season ( 16.7. - 20.8.).

Local tax
Our local tax is € 2,50 per person/day (from 18 years) and is not included in the room rate.
Payment
We accept cash, debit card or credit cards (VISA - EURO/MASTER-CARD).

Travel cancellation insurance & guarantee
Very often things don´t turn out the way you expect: the booked holiday can´t take place or needs to be shortened. Additionally to the disappointment there are cancellation costs or you can´t make use of already payed and booked services. These financial disadvantages and the trouble attached to it we want to avoid for your own good.

We gladly cover a travel insurance for you with your booking. We calculate your personal premium let the policy be sent to you after the retention of the insurance premium. If you intend to cover insurance on your own, you can do it here.

More than just a travel insurance
As there is always the chance of unforeseen events: The Hotelstorno Plus offers besides the cancellation insurance also help and support concerning your hotel stay up to 31 days – for example in the event of travel interruption, involuntary extension of your stay or distress in the mountains.

Especially regarding the coverage of your hotel stay, we recommend you Hotelstorno Plus.

Overview of all services:

  • Travel cancellation
  • Travel interruption
  • Delayed arrival
  • Unvoluntary holiday extension
  • Search and rescue including helicopter rescue
  • Here the official European travel insurance information paper

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