Frequently asked questions

FAQ – in a nutshell
To make your stay at the Familien- & Sportresort Brennseehof as pleasant as possible, we have put together the most relevant information about our resort. Just give us a call +43 4246 2495 in case you do not find an answer to your question 
or send an email to

  • Why holidays at the Brennseehof?

    Our concept combines all the essentials required for great family holidays. It is the unbeatable combination of family & sports, action & tranquility, indulgence & adrenaline along with a special focus on sports activities for older kids & teenagers.

  • When can I check-in and check-out?

    While arrival is possible from 1 p.m., your room is available from 3 the latest. You are welcome to have lunch from noon until 2 p.m., which is included either on the day of your arrival or departure. On departure day you should vacate your room by 10 a.m. Feel free to enjoy the resort’s facilities until 1 p.m.

    Should you wish to extend your stay until 6 p.m., we will charge € 65,00 per family / € 45,00 per couple (without additional meals).

  • Can I bring my dog?

    Yes, of course, your dog is very welcome. We charge an additional € 25 per night (without food). 
    Exception: unfortunately, we cannot accept dogs in the summer months July & August.

    Please pay attention to our dog policy:

    • Restaurant, wellness complex as well as all children’s facilities are exclusively for our 2-legged guests. 
    • Please leave your dog in your room during mealtimes. 
    • Dogs are not allowed in our lakeside lido and on the sunbathing lawn. The hotel’s own natural beach close by offers plenty of space to explore with your dog.
    • Please note that dogs are not allowed to swim in our lake.
    • Out of consideration for your fellow guests, dogs must be kept on a leash throughout the hotel.
  • How do I register for sports activities?

    During school holiday periods, group assignment for all sports activities takes place on Mondays. Just be on site at the scheduled time. Sportschule Krainer instructors will group the participants according to their ability level (beginner, advanced). In case you start during the week, we recommend you contact the sports school office in the afternoon on the day of your arrival (course fee are charged in aliquot part).

  • What about parking options on-site?

    There are sufficient parking facilities right in front of our locations (no reserved parking spaces, no garage) 

  • Is it possible to book a transfer to the resort?

    Arrival by train
    We can pick you up from the nearest train stations in Villach or Spittal an der Drau. Both train stations are just a 25-minute drive from the hotel (costs per ride € 40).

    Arrival by plane
    We can pick you up from the nearest airports in Klagenfurt (45 minutes away, costs € 80 per ride)  
    and Ljubljana (75 minutes away, costs € 180 per ride).

  • Is the resort non-smoking?

    Smoking is not permitted anywhere in our properties. However, an ashtray is provided on the terrace for guests who smoke. We ask you to comply with the general ban on smoking. Please note that during the summer months (mid-July until early September) smoking on the balcony is prohibited from 9 p.m. until 7 a.m. and on the restaurant terrace during mealtimes. Thank you very much for your understanding!

  • Is the conclusion of a travel insurance mandatory?

    Unfortunately, the unexpected happens more often than you think: you are forced to cancel or break off your trip early. Add to the disappointment cancellation fees or already paid services (hotel costs, sports lessons etc.) that can’t be consumed.

    To spare you the financial disadvantages and the associated hassle, we recommend taking out travel insurance which you can book directly through us when making a reservation. We calculate your individual premium which must be transferred in advance and after having received the total amount, we’ll send you the policy. If you wish to purchase cancellation insurance yourself, you can do it easily here.

    To secure yourself against hotel-related expenses, we especially recommend Hotelstorno Plus of the Europäische Reiseversicherung.

  • What kind of payment methods do you offer in the resort?

    Bills can be settled in cash or contactless by cash card. We furthermore accept the credit cards Visa and Euro/Mastercard as well as all common contactless payment options.

  • How do you handle food intolerances & allergies?

    To ensure our guests with allergies have a relaxing holiday we provide bed linen suitable for allergy-sufferers. Let us know of any food intolerances or special dietary requirements in advance to that our kitchen team can plan appropriately. Thank you!

  • E-mobility - is there an e-charging station?

    We offer you a charging station for your e-car on request. There are a total of 5 stations available throughout the resort. You can charge your e-car for € 25.

  • Ski holidays at Brennseehof in a nutshell

    Brennseehof guests receive generous discounts on the multi-day ski pass for Bad Kleinkirchheim | St. Oswald and the Kärnten Top Skipass for all Carinthian ski resorts.

    The following ski areas are in close vicinity:

    • Bad Kleinkirchheim (103 km of pistes) approx. 10 minutes by car
    • Gerlitze (52 km of pistes) approx. 25 minutes by car
    • Goldeck (25 km of pistes) approx. 30 minutes by car
    • Turracher Höhe (43 km of pistes) approx. 35 minutes by car
    • Falkert (small family ski resort) approx. 35 minutes by car
    • Katschberg (70 km of pistes) approx. 50 minutes by car

    Ski shuttle to Bad Kleinkirchheim
    The regional bus takes you daily to Bad Kleinkirchheim and back free of charge.

    Ski rental
    There is a ski rental shop on-site. We recommend that you book the necessary equipment online in advance here

  • How do I register for ski courses?

    The beginner ski courses in the Sporty Ski Kindergarten, a child-friendly beginner’s area with magic carpet right next to the hotel, is the perfect place for the little ones to be safe and have fun on the slopes. No registration is necessary, the courses can be booked at the reception any time. The “Kinderskiwiese“ is only open during ski course times and not accessible outside the course.

    Once the kids have mastered the basics such as turning & stopping, we recommend the ski courses with the Skischule Krainer in Bad Kleinkirchheim (Location: Bachlift). The hotel’s own ski bus for children takes the kids daily to the ski course and back (registration required at the reception).

    TIP: book the ski courses online in advance!
    Due to the great demand we strongly recommend you book the ski courses of the Skischule Krainer in advance. The Sporty Ski Kindergarten can be booked on site.

    Book directly online HERE
    (Please select the meeting place "Sammelplatz Kärntnerhof / Bach")

    As a hotel guest you receive an exclusive 5% discount on all ski courses of Skischule Krainer! 
    The promo code is provided with your reservation confirmation.

  • Travelling with babies – what is there for parents to consider?

    On request we can provide you with the following baby care facilities free of charge
    crib/baby cot, baby alarm, bed guard, staircase safety gate in the two-storey apartments, kettle, bottle warmer, diaper bucket, changing mat, back carriers. We are also happy to provide pushchairs/prams/strollers. 

    Please note, that our Kids Club offers childcare for children from age 2 during school holiday periods. We also have great offers for families with babys & toddlers outside holiday periods

non-binding inquiry/booking